Most moves go fine, but when one goes wrong it is usually for a reason you could have spotted before booking. Whether you choose us or someone else, check these five things first.
1. Are they properly insured?
A removal company should carry goods-in-transit insurance, which covers your belongings while they are on the van, and public liability insurance, which covers damage to property or injury during the move. Ask what is covered and whether there is a limit per item. A good company will answer straight away and in writing. If they are vague, keep looking.
2. Are the reviews real?
Look the company up on Google Maps and read the recent reviews, not just the star rating. Reviews that mention a street, an area or a specific item are a good sign. Be wary of a website full of glowing quotes that you cannot find anywhere else.
3. How does the price work?
Some movers charge a fixed price for the job, others charge by the hour. Both can be fair, but you need to know which you are getting:
- Fixed price: you know the total up front, as long as the details you gave are accurate.
- Hourly: good for small jobs, but ask what happens if it takes longer than expected and when the clock starts.
Either way, get the quote in writing, with the date, the addresses and what is included.
4. What is not included?
Ask about the things that commonly change a price on the day:
- Stairs or no lift at either property
- A long walk from where the van can park, or a permit zone
- Dismantling and rebuilding beds and wardrobes
- Packing materials
- Weekend or bank holiday dates
Telling the company about these up front is the best way to avoid surprises.
5. Will they actually turn up?
Check they have a real business phone number that gets answered, a clear way to confirm your booking, and a name for the person you are dealing with. A quick, clear reply to your first enquiry is usually a good sign of how the day itself will go.
How we handle these
Every job we do includes goods-in-transit and public liability insurance. Our instant quote calculator asks about stairs, parking and extras up front, so the price you get reflects your actual move. You can read our prices or call us on 07376 209 331 with any questions.
Related guides: Man with a van or removal company? · Man with a van prices in Cardiff · How far in advance to book